Protecting your privacy and personal data is of paramount importance to L’ Astuce. This Privacy Policy informs you transparently about how we collect, process, and safeguard your information when you browse our websites www.astuce.ch and shop.astuce.ch or place orders.

This privacy policy applies across all interaction points with L’ Astuce:

• Browsing and purchasing items on the online store shop.astuce.ch.
• Booking creative workshops, purchasing gift vouchers, and sending inquiries on www.astuce.ch.
• Direct communication with our customer service team via email, phone, WhatsApp, or within our retail stores in Carouge and Geneva.

3.1 Information provided directly by you:

• Orders and customer accounts: Name, billing address, Swiss delivery address, email address, and phone number.
• Workshop bookings and gift vouchers: Participant details, selected date, and recipient details.
• Contact forms and correspondence: Content of your messages, inquiries regarding board games or fine art materials.

3.2 Payment and financial data: When placing orders online, your payment information (credit card numbers, Twint, or PostFinance details) is processed directly by certified payment gateways. L’ Astuce does not store any credit card or banking information on its own servers.

3.3 Automatically collected technical data: When accessing our sites, the server automatically records anonymised browsing data (truncated IP address, browser type, timestamp, and visited pages).

We process your data strictly for the following purposes:

• Order Fulfillment: Shopping cart management, invoicing, parcel preparation, and store pickup operations (Click & Collect).
• Postal Delivery: Transmitting your delivery address to Swiss Post for doorstep parcel dispatch.
• Customer Support: Managing warranties, replacement parts, returns, or refunds.
• Platform Security: Fraud prevention, hosting stability, and database maintenance.

Data is shared solely with trusted service providers essential to fulfilling your orders:

• Swiss Post (La Poste Suisse): For parcel delivery across Switzerland and Liechtenstein.
• Accredited Payment Gateways: For securing online electronic transactions.
• Infomaniak Network SA (Geneva): For high-security Swiss web hosting and database infrastructure.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or to comply with statutory Swiss retention obligations (notably the 10-year statutory retention requirement for accounting records under the Swiss Code of Obligations).

Once these retention periods expire, your data is securely deleted.

A cookie is a small text file saved on your device to facilitate your browsing and purchasing experience. L’ Astuce platforms use:

• Essential Technical Cookies: Required for shopping cart functionality on PrestaShop, session continuity, and consent settings.
• Audience & Performance Cookies: Used in an anonymised manner (such as Google Analytics or Metricool) to monitor site performance and improve user experience.
• Verified Customer Reviews: Required to display verified customer feedback (Trustindex).

You can manage, restrict, or delete cookies at any time via your browser settings:

• Google Chrome Help
• Mozilla Firefox Help
• Apple Safari Help
• Microsoft Edge Help

Under the Swiss Federal Data Protection Act (FADP), you hold the following rights at any time:

• Right of Access: You may request information regarding what personal data we process about you.
• Right to Rectification: You may request immediate correction of inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.

To exercise these rights, please contact our team in writing at info@astuce.ch or by mail to our headquarters:

In the event of an unresolved dispute, you may submit a complaint to the Federal Data Protection and Information Commissioner (FDPIC) in Bern.